Effective Date: July 2026
Bizrato Connecting Solution (OPC) Pvt Ltd ("Company", "We", "Us", or "Our") operates the Bizrato Merchant Portal at https://merchant.bizrato.com and the Bizrato Business App ("Merchant Platform").
This Merchant Privacy Policy explains how we collect, use, store, share, and protect the personal and business data of Merchants who register and use the Merchant Platform.
By registering as a Merchant on the Platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not register or use the Merchant Platform.
This Privacy Policy complies with:
When you register as a Merchant, we collect:
The following information is optional but recommended for better listing quality:
When you use the Merchant Platform, we automatically collect:
If you purchase a Premium Plan subscription:
All payment processing is handled by our payment gateway partners. We do not store sensitive financial information on our servers.
Bizrato does NOT collect the following from Merchants:
We do NOT sell your personal or business data to any third party. We share information only in the following limited circumstances:
Your business listing information is publicly displayed on bizrato.com and is accessible to all visitors. This includes:
Your mobile number is shared with customers ONLY when they send an enquiry to your business, for the purpose of facilitating direct contact.
We share data with trusted third-party service providers:
All service providers are contractually bound to protect your data and use it only for specified purposes.
We may disclose Merchant information to:
In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you of any such change in advance.
When customers contact you through the Platform, you receive their contact information. As a Merchant, you agree to:
Misuse of customer data obtained through the Platform is a serious violation of these terms and may result in immediate account termination and legal action.
Your data is stored on secure servers. We take all reasonable steps to ensure data is stored securely and in compliance with applicable Indian data protection laws.
We protect your data using:
However, no electronic system is 100% secure. We cannot guarantee absolute security but commit to industry best practices.
Under the Digital Personal Data Protection Act, 2023, and other applicable Indian laws, you have the following rights:
To exercise any of these rights, contact our Grievance Officer at [email protected]. We will respond within 30 days.
You may request deletion of your Merchant account at any time by emailing [email protected]. Upon account deletion:
The Merchant Portal uses cookies and similar tracking technologies. Please refer to our Cookie Policy at https://merchant.bizrato.com/cookie-policy for detailed information.
Essential cookies are used to:
Analytics cookies (Google Analytics) help us improve the Merchant Portal experience. You can manage cookie preferences through your browser settings.
The Merchant Platform is not intended for persons under 18 years of age. We do not knowingly collect data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately at [email protected].
The Merchant Portal may contain links to third-party websites. This Privacy Policy applies only to our Platform. We are not responsible for the privacy practices of third-party websites. Please review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time. When we make material changes, we will:
Continued use of the Merchant Platform after changes constitutes acceptance of the updated Policy.
In accordance with the Information Technology Act, 2000, and the DPDP Act, 2023, we have appointed a Grievance Officer:
Grievance Officer: Manish Kumar Vij
Company: Bizrato Connecting Solution (OPC) Pvt Ltd
Email: [email protected]
Website: https://merchant.bizrato.com
Address: New Delhi, India
We will acknowledge your complaint within 48 hours and resolve it within 30 days.
For any questions about this Privacy Policy or your data:
Bizrato Connecting Solution (OPC) Pvt Ltd
Registered Office: New Delhi, India
Email: [email protected]
Website: https://merchant.bizrato.com
We are committed to protecting your privacy and resolving all concerns promptly.
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