Effective Date: July 2026
This Disclaimer applies to all Merchants who register and use the Bizrato Merchant Portal at https://merchant.bizrato.com and the Bizrato Business App, operated by Bizrato Connecting Solution (OPC) Pvt Ltd ("Company", "We", "Us", or "Our").
BY REGISTERING AS A MERCHANT ON BIZRATO, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS DISCLAIMER. IF YOU DO NOT AGREE, YOU MUST NOT REGISTER OR USE THE MERCHANT PLATFORM.
This Disclaimer should be read in conjunction with our Merchant Terms and Conditions, Privacy Policy, and Refund Policy, all available on the Merchant Portal.
Bizrato is a business listing and search engine platform that acts solely as an intermediary connecting Merchants with potential customers. The Company:
Bizrato provides the technology infrastructure for connecting Merchants and Customers. All business transactions are direct agreements between the Merchant and the Customer only.
The Company does not guarantee:
Lead delivery depends on multiple factors including search demand in your area, category competition, listing quality, and customer behaviour — factors beyond the Company's control.
Bizrato does not guarantee:
Business outcomes depend on Merchant's response time, service quality, pricing, and other factors entirely within the Merchant's control.
All content in your business listing — including but not limited to business name, description, services, pricing, images, and contact information — is provided and controlled entirely by you, the Merchant.
You are solely responsible for:
While the Company reserves the right to review and remove listing content that violates our policies, we:
The Company's content moderation is reactive, not proactive. Merchants and Users are encouraged to report inaccurate or inappropriate content to [email protected].
The Company is not a party to any interaction, communication, or transaction between a Merchant and a Customer. The Company:
Any dispute between you (Merchant) and a Customer is a matter to be resolved directly between the two parties. The Company may, at its discretion, assist in dispute resolution but has no obligation to do so.
Regarding the Premium Plan subscription:
Premium Plan fees are for access to enhanced platform features — not for guaranteed business results.
The Merchant Platform is provided on an "as is" and "as available" basis. The Company does not warrant that:
The Company may perform maintenance, updates, or improvements to the Platform that may cause temporary interruption. We will endeavor to minimize disruption and provide advance notice where possible.
The Merchant Platform uses third-party services including:
The Company is not responsible for any interruption, failure, or data breach caused by third-party service providers. Each third-party service operates under its own terms and policies.
Payment processing failures or delays due to payment gateway issues are not within the Company's control. Please contact the respective payment service provider for payment-related issues.
Customer reviews and star ratings displayed on your listing:
The Company may remove reviews that violate our Terms and Conditions upon request or upon its own review. However, the Company cannot guarantee removal of all reviews that a Merchant may consider unfair.
Merchants may flag reviews they believe are false or violate our policies. The Company will review flagged content and take action at its sole discretion.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW, THE COMPANY SHALL NOT BE LIABLE TO ANY MERCHANT FOR:
THE COMPANY'S TOTAL LIABILITY TO ANY MERCHANT FOR ANY CLAIM SHALL NOT EXCEED THE SUBSCRIPTION FEES PAID BY THE MERCHANT IN THE THREE MONTHS PRECEDING THE CLAIM.
As a Merchant, you are solely responsible for:
As a Merchant on Bizrato, you agree to:
The Company is not responsible for any legal consequences arising from the Merchant's failure to comply with applicable laws and regulations.
This Disclaimer is governed by the laws of India. Any disputes arising from this Disclaimer shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
The Company reserves the right to update this Disclaimer at any time. Updated versions will be posted on the Merchant Portal with a revised effective date. Continued use of the Merchant Platform after changes constitutes acceptance of the updated Disclaimer.
For any questions about this Disclaimer, please contact:
Bizrato Connecting Solution (OPC) Pvt Ltd
Registered Office: New Delhi, India
Email: [email protected]
Website: https://merchant.bizrato.com
We aim to respond to all queries within 30 working days.
Bizrato is India's trusted free business listing platform and business search engine that connects customers directly with local businesses. Bizrato ensures every customer enquiry goes exclusively to the business the customer chose — no lead sharing, no random calls, only genuine customers reaching the one business they selected.
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